CasinoJax Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of CasinoJax. They apply to your use of the website, your player account, games, payment services, promotions and any other feature made available through the website. Additional terms may apply to particular games, offers or services. Where additional terms are displayed, you should read them before taking part. If there is an inconsistency between these terms and a specific promotion or product term, the specific term may apply to that promotion or product.

You must not use CasinoJax unless you are legally entitled to do so. You are responsible for checking the gambling laws that apply to you and for ensuring that online gambling is permitted in your location. Access may be restricted in some places, and the website may not be suitable or available to every person. CasinoJax does not invite you to use the website where doing so would breach applicable law.

By using the website, you confirm that the information you provide is accurate, complete and current. You agree to update your details if they change. You must read these terms in full and keep a copy for your records. If you do not agree with any part of them, you must stop using the website and should not open or maintain a player account.

• You must use the website only for lawful purposes and in accordance with these terms.
• You must not use another person’s account, payment method or personal information without proper authority.
• You must not interfere with the website, its security features, games, software or other users.
• You must not use automated tools, bots, scripts or other methods intended to obtain an unfair advantage.
• You must not reproduce, copy, alter or commercially exploit website content without permission.

2. Eligibility, registration and account security

You must meet the minimum legal age and all other eligibility requirements that apply to you before opening or using an account. For players in Australia, this means complying with the applicable Australian requirements and any rules that apply in your state or territory. CasinoJax may ask for information or documents to confirm your identity, age, location, payment ownership or other eligibility details. You must provide information that is genuine and belongs to you.

Only one account should be created for each person unless the website expressly permits otherwise. If duplicate, linked or suspicious accounts are identified, CasinoJax may review the accounts and take appropriate action under these terms. This may include limiting access, closing an account, cancelling transactions or withholding activity that is affected by a breach, subject to applicable law.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by CasinoJax to take reasonable care. Do not share your password, allow another person to play through your account or leave your account accessible on a shared device. Tell CasinoJax promptly through the support channel shown on the website if you believe your account has been compromised, used without permission or accessed by a minor.

Verification checks may be completed before, during or after your use of the website. A check may delay access to some services while information is reviewed. You agree to co-operate with reasonable verification, compliance and security requests. If you do not provide requested information, or if the information cannot be verified, CasinoJax may restrict or suspend the account in accordance with applicable law.

3. Deposits, withdrawals, games and promotions

You may add funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Payments must come from an account, card or other method held in your name, unless an alternative arrangement has been expressly approved. You must not use a payment method to deposit funds for another person or to disguise the source of funds.

You should check the transaction information displayed before confirming a deposit or withdrawal. Banking providers, payment processors and other third parties may apply their own terms, fees, processing rules or security checks. CasinoJax cannot control the operation of third-party services. You remain responsible for any charges imposed by your bank or payment provider, except where applicable law provides otherwise.

Withdrawals may be subject to account verification, payment checks, anti-fraud controls and any conditions displayed for the relevant service. CasinoJax may return funds to the original payment method where appropriate or request further information before processing a withdrawal. You must not attempt to reverse, charge back or dispute a valid transaction without first raising the issue through the available support channel. Unauthorised chargebacks may lead to account review or restriction.

Games are provided for entertainment and involve risk. You should only play with money you can afford to lose. Game outcomes are determined by the relevant game system and, where applicable, random outcomes. You must not rely on a previous result to predict a future result. No strategy can guarantee a win. If a technical or obvious error affects a game, transaction, balance or displayed result, CasinoJax may correct the error and take reasonable steps to restore the position that would have applied without the error.

Promotions, bonuses and other offers are subject to the terms shown with each offer. Those terms may include eligibility requirements, claim instructions, expiry conditions, contribution rules, wagering requirements, game restrictions, maximum values or other limitations. You should understand the relevant offer before accepting it. CasinoJax may withdraw or amend an offer where permitted, but will not remove rights that cannot lawfully be removed. A promotion must not be used in a way that is dishonest, abusive or intended to exploit an error.

4. Responsible gambling, privacy and acceptable use

CasinoJax supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Set a budget and time limit before you play, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or experiencing financial pressure. Never chase losses, borrow money to gamble or increase your stakes to recover previous losses.

Tools and support options may be available to help you manage your play. These may include deposit or spending controls, activity information, time reminders, breaks, account restrictions or self-exclusion. The available options and conditions are described on the website. If you ask for an account restriction or self-exclusion, follow the instructions provided and do not create another account to avoid the restriction. You can also seek independent support from a recognised Australian gambling-help service or a qualified professional.

You must not allow a person under the legal gambling age to access your account or use the website. Take practical steps to protect children and other unauthorised people, including using strong account credentials, signing out on shared devices and using suitable device or network controls. If you are concerned that an account has been used by a minor, notify CasinoJax through the support channel available on the website.

Personal information is handled in accordance with the CasinoJax Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, how it may be shared, how it is protected and what choices or rights may be available to you. By using the website, you acknowledge that information may be required for account administration, identity checks, payments, security, legal compliance, customer support and responsible gambling measures.

You must not upload or transmit material that is unlawful, misleading, abusive, threatening, defamatory, invasive of privacy or harmful to the website or its users. You must not attempt to bypass security, test vulnerabilities without permission, introduce malicious code or access areas that are not intended for you.

5. Suspension, changes, complaints and legal information

CasinoJax may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, identity verification, legal compliance, payment protection, prevention of fraud or enforcement of these terms. Access may also be affected by maintenance, technical issues, service interruptions or events outside reasonable control. Where appropriate, CasinoJax may explain the reason for an action, although information may be limited where disclosure could compromise security, an investigation or a legal obligation.

If your account is closed, you must not attempt to create or use another account without permission. Any remaining balance will be dealt with in accordance with applicable law, these terms, verification requirements and any valid rights of CasinoJax. Amounts connected with fraud, unlawful activity, a payment reversal or a serious breach may be subject to review before any funds are released.

If you have a question, transaction concern or complaint, first review the relevant information on the website and then use the customer support or complaints process made available by CasinoJax. Provide enough detail for the matter to be investigated, including the account information requested through the secure process and any relevant transaction or game references. Keep copies of your communications. Complaints are reviewed using the applicable internal process and any external review or dispute pathway required by law.

The website and its content are provided subject to availability. To the extent permitted by law, CasinoJax does not guarantee that the website, games, information or support services will always be uninterrupted, error-free, complete or suitable for every purpose. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

You may not transfer your account or rights under these terms to another person without prior approval. CasinoJax may transfer or reorganise its rights and obligations where permitted by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that it has been waived.

These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or operating practices. The updated version will be published on the website, with the applicable date where appropriate. You should check this page regularly. Continuing to use CasinoJax after an update means that you accept the revised terms, unless the law requires a different process.

The laws and dispute-resolution requirements that apply to your use of CasinoJax will depend on the applicable legal framework and your location. Nothing in these terms prevents you from exercising a right or using a remedy available under Australian consumer law or other mandatory law. If you do not understand these terms, obtain independent legal advice before using the website.